3.19.2007

Warranties

In my mind, when it comes to electronics and warranties...
it's all a roll of the dice.

In my previous line of work, I dealt with high end electronic equipment. And although the utmost care was put into making sure everything met quality requirements and all the electro-static preventions were in place... sometimes you just can't help it when those little green boards decide to go kaput. Or when the compartments in batteries decide to melt and cause your laptops to catch on fire. No, my laptop didn't catch on fire... but the battery went kaput!

I think it was a day ago... that without warning... my MacBook Pro suddenly turned all the way off. I thought to myself... "Hmmm self, did you miss the little 10 minute warning that Mac OS X gives you?" This isn't that rare of thing... to just dismiss the warning and keep on working... only to have the computer shut itself down in 10 minutes. I didn't think to much of it... until it happened again. Then I set the trap... I only charged the computer slightly and went to work again. This time I kept an eye on the battery meter... and sure enough... with 45 mins left on the meter... zoink. Black screen and apparently no battery life.

So this morning, I went down to The Mac Mechanic here in SB and told them all about my problems. Taking my word for it... the technician took out the battery... checked my warranty... and said I'd have a new one by tomorrow!
Now here's where I feel like I beat the odds with my warranty. This could have just as easily happened in another month or so... when my warranty would have been expired. But this time "the player takes the house!" I'm getting a newer battery after having used this one for almost a year. Meanwhile, I'm content to work on my desktop until my laptop is whole again.
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Anybody else have any good (or not so good) warranty stories?
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5 Comments:

Blogger || davidjay || said...

Yea....I got a new one a few months ago as well. I bought an extra one as well because they're only $100 so when you fly you don't even need a plug.

Rock on!
DJ

3/19/2007 5:40 PM  
Anonymous Bethany said...

The screen of my cell phone went completely black about a week after the warranty ended...I wasn't too happy about that one. But I totally agree on the hit or miss with them and I'm glad yours was a hit this time! :D

3/19/2007 5:55 PM  
Blogger Paige Kearin said...

Sweet! I haven't had much luck with warrenties. I think it depends on the company!

3/19/2007 9:56 PM  
Blogger blaine said...

I'm lucky because I have 2 great warranty stories from Apple!

The first was my dual 1.8 G5... it was having problems about 3 months into it's life so they sent me all these parts that I replaced. Still didn't fix it, so I took it into The Mac Mechanic and they sent it to Apple... Apple put $1,000 of parts into it... sent it back and STILL didn't fix it! So at that point they labeled it a "lemon" and sent me a brand new dual 2.0 G5 with better and faster everything! Yea!

Second story was an old iBook that I bought like 5 years ago. It was just about a month short of the 3 year AppleCare warranty and it had a major problem. I took it into the Apple store and they gave me a brand new ibook G4 right there on the spot!

I love Apple!

3/24/2007 5:15 PM  
Blogger Brett Austin said...

Blaine... dude... that's sweet!

Apple replaced my battery with a brand new one... no hassles whatsoever. So my laptop is all happy again with a new battery!

3/25/2007 4:08 PM  

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